Terms of Service

Last updated: 9 September 2026 · Effective: 9 September 2026

These terms govern access to the cerase.ai website and use of the Cerase platform, provided by Guidance Srl. Please read them: by using the service you accept them.

1. Who provides the service

Cerase.ai is a project by Guidance Srl. Below, “Cerase” means the platform and related services, “Customer” the company that subscribes to them, and “User” a person the Customer has authorised to use them.

2. Acceptance and scope

These terms apply to anyone who visits cerase.ai and to anyone who uses the Cerase platform. By using the site or the platform you confirm that you have read and accept these terms; if you do not accept them, do not use the service.

If you use Cerase on behalf of a company, you confirm that you have authority to bind it and you accept these terms on its behalf as well.

Relationship with the signed agreement. Cerase is a service for businesses and professionals, not for consumers. Activation takes place on the basis of a commercial agreement and a Data Processing Agreement signed with the Customer. In the event of conflict, the signed agreement prevails; these terms supplement it on matters it does not expressly cover, and govern access to the website and its public pages in all cases.

3. What the service does

Cerase gives each person on the team one or more assistants built on artificial intelligence models, reachable from the chat channels the company already uses. The assistants run in an environment dedicated to the Customer and, through the connectors the administrator enables, read from and write to the connected business systems — mail, documents, ERP, CRM — within the permissions and human-approval levels configured.

The exact set of features, connectors and consumption limits depends on the plan subscribed to and is set out in the commercial offer.

4. Accounts, users and administrators

• The Customer designates one or more administrators, who enable users, assign assistants, and configure connectors, permissions and human-approval levels. The administrator's choices bind the whole organisation.
• Access credentials are personal. The Customer and its Users are responsible for keeping them safe and for the activity carried out through their accounts.
• The Customer must notify us without delay of any unauthorised use it becomes aware of.
• Access to the admin console requires multi-factor authentication.

5. Third-party integrations

Cerase connects to third-party services — including Google Workspace, Microsoft 365, certified email (PEC), ERP systems, CRMs and project management tools — only where the Customer or the User authorises it, and with the permissions they grant.

• By authorising a connection, you confirm that you have the right to do so and that you comply with the terms of the connected service.
• Third-party services remain governed by their own terms and notices: we do not control them and are not liable for their interruption, modification or discontinuation.
• If a third-party provider changes or withdraws its APIs, the corresponding Cerase feature may change or cease. We will tell you as soon as we know.
• You can revoke a connection at any time from the Cerase console or from the connected service's own settings.

6. Google Workspace: specific terms

When you connect a Google account, Cerase accesses Gmail and Google Drive through OAuth 2.0, within the scopes listed on the Google consent screen and described in the Privacy Policy, section 5. The following terms also apply:

• Access is optional and revocable at any time from the Google Account › Third-party apps page or from the Cerase console.
• Cerase uses Google data solely to provide and improve the user-facing features for which access was granted.
• Cerase does not use Google data for advertising, does not sell it, does not pass it to data brokers, and does not use it to train generalized AI or machine learning models.
• Cerase.ai's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
• By using the Google integrations you also accept the Google Terms of Service. Guidance is neither affiliated with nor sponsored by Google LLC.
• Actions the assistant performs on Google connectors — sending an email, creating a draft, saving a file — are subject to the human-approval level the administrator has configured and are recorded in the audit log.

7. Acceptable use

In using Cerase you undertake not to:

• break the law, infringe third-party rights, or breach the terms of connected services;
• feed the service data you have no valid legal basis for, or special categories of personal data without having met the obligations that fall on you as controller;
• use the assistants to send unsolicited communications or deceptive, harassing or defamatory content;
• attempt to circumvent permissions, approval levels, the PII filter or the audit log, or to extract credentials or secrets from the platform;
• subject the service to abnormal load, carry out mass scraping, or decompile or replicate the platform;
• resell or grant access to third parties outside the Customer's organisation, unless otherwise agreed in writing;
• use the output for purposes prohibited by the AI Act or other applicable law.

The Customer remains responsible for how its Users use the service.

8. Customer data and intellectual property

• The data stays the Customer's. Content entered into the platform and content read from connected systems remains the Customer's. Guidance processes it as a processor, under the DPA and the Privacy Policy, solely to deliver the service.
• The output is the Customer's. To the extent permitted by law, content produced by the assistants at a User's request is attributed to the Customer, who is responsible for how it is used.
• The platform stays ours. Software, interfaces, connectors, standard procedures, institutional knowledge, trade marks and documentation belong to Guidance or its licensors. The agreement grants a limited, non-exclusive, non-transferable right of use for the duration of the subscription.
• Feedback. If you send us a suggestion or an improvement, we may use it freely to develop the product; this gives us no rights over your data.

9. The nature of the assistant's output

The assistants are built on generative models: they can produce incomplete or incorrect results even when these look plausible. Output does not constitute legal, tax, accounting, medical or professional advice and does not replace the judgement of a qualified person.

This is why the platform provides human-approval levels configurable per connector. The Customer must set them in proportion to the risk of the actions allowed, and must check output before using it in a way that affects third parties. Guidance is not liable for the consequences of an action the assistant performs autonomously under the Customer's configuration.

10. Fees, credits and billing

The subscription fee, the included credit allowance, additional packages and payment terms are those set out in the commercial offer subscribed to. Credits measure consumption of the service; credits bought as a package are valid for the period stated at purchase and are not refundable if unused, unless the law provides otherwise. Fees are exclusive of VAT and any applicable taxes. Failure to pay by the due date, not remedied within the period stated in the reminder, entitles us to suspend the service.

11. Availability and support

We commit to service availability of 99.5% monthly, with response within 4 working hours where the service is unavailable, within 1 working day for degradation of a significant feature, and within 2 working days for non-blocking requests. Scheduled maintenance announced in advance, malfunctions of connected third-party services and force majeure events are excluded from the calculation. Service levels, remedies and any higher support tiers are those set out in the signed agreement.

12. Suspension and termination

We may suspend the service in whole or in part, on notice, where: use breaches section 7; there is a concrete risk to the security of the platform or of the data; payment is overdue beyond the agreed terms; or an authority requires it. Suspension is limited to what is necessary and ends when its cause ends.

The Customer may terminate as provided in the signed agreement. On termination, access is disabled, connector tokens are deleted, and the environment's data is deleted within 30 days, unless otherwise agreed in writing and subject to statutory retention obligations. On request made before termination, we provide an export of the data and of the audit log in a structured format.

13. Warranties and limitation of liability

We deliver the service with the professional care required of us and in line with the levels stated in section 11. Beyond what is expressly stated, the service is provided “as is”: we do not warrant that it will be free of errors or interruptions, nor that its output will be fit for any particular purpose.

To the maximum extent permitted by law, Guidance's total liability to the Customer on any ground relating to the service is limited to the fees paid by the Customer in the 12 months preceding the event. We are not liable for indirect damages, loss of profit, goodwill, business opportunity, or data where the data can be reconstructed from the backups made available. Nothing in this section limits liability for wilful misconduct, gross negligence, personal injury, or anything that cannot be excluded by law.

14. Indemnity

The Customer will hold Guidance harmless from third-party claims arising out of use of the service in breach of these terms, of the law, or of others' rights — including where the Customer has fed the platform data it had no right to process, or connected a third-party system without being entitled to.

15. Changes to these terms and to the service

We may update these terms to reflect changes in the service, in our providers or in the law. The date at the top of the page always states the latest update. Material changes are notified to active Customers with at least 30 days' notice; if you do not accept them, you may terminate within that period as provided in the agreement. We may also evolve the platform's features; where a significant feature is retired, we give reasonable notice.

16. Governing law and jurisdiction

These terms are governed by Italian law. The Court of Bari has exclusive jurisdiction over any dispute, save for any mandatory venue provided by law. If any clause is held invalid, the remainder stays in force.

17. Contact